We're Here to Help
Frequently Asked Questions
Here are answers to common questions about Better Tallow products, ingredients, and our practices. Can't find what you're looking for? Reach out to us at hello@bettertallow.com—we'd love to hear from you.
Orders within the US typically arrive within 3-7 business days. We ship most orders within 1-2 business days of purchase.
Yes! We offer free shipping on all orders over $75 within the United States.
Currently, we ship within the US, Canada & UK. We're working on expanding internationally—stay tuned!
You'll receive a tracking number via email as soon as your order ships. You can use it to monitor your delivery status.
We source our tallow exclusively from local Florida farms. All cattle are grass-fed and grass-finished - never given hormones or antibiotics.
Never. We do not test on animals, nor do we work with suppliers who do. Our products are cruelty-free.
No, our products are animal-based (tallow). However, we're committed to ethical, regenerative sourcing that supports sustainable agriculture and animal welfare.
Yes. All transactions are processed through Shopify's secure payment gateway, which adheres to PCI-DSS standards to protect your data.
We accept all major credit cards (Visa, Mastercard, American Express) as well as Shop Pay for faster checkout.
We accept returns within 30 days of purchase for a full refund. Your satisfaction and trust matter to us—if something isn't right, we'll make it right.
We accept returns on both opened and unopened products within 30 days. We understand that sometimes a product just isn't the right fit for your skin.
Tallow is rendered fat from grass-fed, grass-finished cattle. It's incredibly nourishing because its fatty acid profile closely mimics our skin's natural oils, making it highly bioavailable and deeply moisturizing. We use it because it's pure, effective, and has been trusted for generations—long before synthetic skincare existed.
Absolutely. Every Better Tallow product contains only ingredients we'd feel safe using on our own children. No parabens, phthalates, synthetic fragrances, or hidden chemicals. We list every single ingredient clearly on our labels and website—no fine print, no surprises.
Yes! Our products are safe for expecting and nursing mothers. In fact, many of our customers discovered us while searching for pregnancy-safe skincare. If you have specific concerns, we recommend consulting your healthcare provider or reaching out to us directly.
Our tallow has a very mild, natural scent that fades quickly after application. We never use synthetic fragrances. Some products contain essential oils or botanicals that add a subtle, natural aroma—always clearly listed in the ingredients.
